IMPORTANT NOTICE:

Scam Calls

It has recently come to our attention that scammers have been making calls to impersonate Pointe Primary employees. We are actively investigating the issue.

What We Know:

The scammers are using a caller ID that says “Pointe Primary Care” and are sometimes mimicking legitimate Pointe Primary Care phone numbers.

They will ask to speak to the patient, ask how you are doing, and inform you that your Primary Care Physician has directed them to call you.

Spotting a Scammer:

Real Pointe Primary Care employees will provide their names when calling you.

Be wary of any “Pointe Primary Care” calls you were not expecting or seem out of the blue.  It is unlikely Pointe Primary Care would be contacting you except for:

• Scheduling and appointment reminders

• Follow-up about your care such as discussing test results

If you are unsure if the caller is a real Pointe Primary Care, do not provide any information. Our staff are aware of the situation and will not be offended – we would rather you err on the side of caution!

You can call Pointe Primary Care directly at 302.684.2000 to verify whether a call legitimately came from Pointe Primary Care.

Pointe Primary Care will NEVER try to sell you products or medical supplies.

Moving Forward:

Providing exceptional care to our patients and the communities we serve is our priority. We are committed to resolving this issue swiftly and will continue to provide updates. We thank you for your patience and understanding. Please feel free to contact our Practice Administrator at 302.684.2000 ext 208 with any questions, concerns, or to report that you received a scam call.