Frequently Asked Questions

  • To access the portal, visit chartmakerpatientportal.com.

  • Any browser (Chrome, Mozilla, Etc…) will support our portal website. However, if you’re using a version of Internet Explorer below version 8, you may not be able to view your health information effectively. So we do recommend Internet Explorer 8 or higher.

  • To reset your password, click the “Forgot Password?” link located on the login screen. If you have forgotten your username and need to reset your account, please contact your physician’s office for help.

  • No, please contact your physician’s office for help with setting up an account.

  • Your physician’s office will have the ability to suspend your account. Please reach out to your physician’s office to request suspension of your PatientPortal account.

  • Yes, you can click on the “Delete” option that is available above the document when you’re logged into your account and viewing a document. Your physician’s office will be able to delete your information permanently in the near future.

  • The ChartMaker® PatientPortal can be accessed from any device with an internet connection (desktop, tablet, smartphone, etc.) by opening a web browser and going to chartmakerpatientportal.com. However, since our portal is not yet a mobile portal, some information may not be visible or be as user-friendly as it would on a desktop.

  • No, currently the functionality to send documents to your physicians through the PatientPortal is not available.

  • No, once you have selected a username it cannot be changed. If you are unaware of your username, call your physician’s office to request it.

  • Yes, you will receive a pop-up warning after 10 minutes of inactivity and if you do not click “OK” to proceed within 1 minute of receiving the warning your account will be automatically logged out. You will then be taken to the log in screen to allow you to log back into the PatientPortal, if desired.

  • No, everyone must have their own account.

  • No, but you can inquire with your physician’s office to see if they have resources available to you in a different language.

  • No, this functionality is not available at this time. Please contact your physician’s office to inquire about paying your account balance.

  • This feature is currently not available but is in development.

  • Yes, after logging into the PatientPortal, click “My account” in the upper-right corner. You can then type the desired email address in the “New email” field and click “Change email”. You should also notify your physician’s office of the change so they can modify it in their system as well.

  • This means that your provider’s office has currently suspended the PatientPortal for a short time in order to make necessary changes.

  • Yes, at this time you will need to maintain a separate account for each practice.

  • The ChartMaker® PatientPortal is an online service that allows you as a patient to keep track of your personal health information. It will also allow your provider to share and receive information with you easily.

  • You are not doing anything wrong. Most websites behave similarly. In order to ascertain that you are accessing or have access to the correct practice, log out of the practice you’re currently logged into and close your browser. Open a new browser window, now either click a link that your practice sent you (the one you want to log in to) or type chartmakerpatientportal.com, enter your appropriate username and password and you should be able to login to the practice of your choice.